Melbourne Metro Deliveries

We offer delivery to Melbourne Metro customers with our own specialized team. Please check our delivery schedule for Melbourne Suburbs. 

We will send you a text message one day before the delivery date. Please ensure we have your correct address and telephone number on your invoice. It is also advisable that you leave Furnhouse with two phone numbers where you can be reached. 

Due to traffic conditions, the number of deliveries and workloads, we cannot specify an exact time of arrival. For your convenience, our drivers may call you up to an hour prior to arriving at your home. Please ensure you are home on the day of delivery as you will be charged a second delivery charge if drivers need to come back a second time. 

Please note: we deliver on the ground floor only. For upstairs delivery we must be notified at the time of invoice. Our delivery drivers will carry furniture upstairs/lift, a $30 extra charge applies for each floor. 

A Photo ID is required upon delivery

Tips for home deliveries 

For your delivery to be as easy as possible, please read the following information prior to receiving delivery of your stock:

•  Remove any pictures, mirrors, nails, plants and tables from walls and walkways that lie in the pathway of your intended item. Reasonable access into households is required. Drivers will not be held responsible for damage to property or goods in the event reasonable access has not been organized 
•  Remove any breakable objects in the delivery area. 
•  Lay rugs, blankets, or casters down to protect wood, tile floors or carpets during delivery as drivers are unable to remove shoes due to O.H. & S. laws whilst delivering goods. 
•  If furniture is to be placed on wood floors, place pieces of cloth under the legs or casters of furniture. 
•  New furniture often seems larger in your home than in a store setting. One final measurement before delivery is recommended if you are concerned about space and size. If you are shopping for large furniture such as sofas, beds, dressers, or entertainment units, consider how the piece will fit into your home. Measure the piece, and then measure your door opening. 
•  Our delivery team cannot remove other furniture already in the home & we will not move existing electronics or other fragile items in your home. 
•  Due to the time frames our drivers work with all RTA items will not be assembled on arrival, this includes some beds. 
•  No exact delivery times can be given. You may, however, request a call 1⁄2 hr prior to advise the driver is on the way. 
•  Any damage must be reported immediately to the driver 
•  Please be aware that due to large number of deliveries Furnhouse complete we are unable to remove or take responsibility for any boxes, plastic or rubbish that may have been used to package your stock. This rubbish is the customers responsibility.