FAQs

Q: How long will it take to get my item?
A: Depending on location and when we receive payment, there will be varied amount of days for the item to be sent from our warehouse to your location:
Victoria 2-5 Business Days
New South Wales / Australian Capital Territory 3-7 Business Days
South Australia 3-7 Business Days
Queensland 4-10 Business Days
Tasmania 4-10 Business Days
Western Australia 5-12 Business Days
Northern Territory 6-14 Business Days
Q: Do you have any showrooms?
A: Yeah, we have 4 showrooms.
1. Dandenong Showroom
110-112 Frankston-Dandenong Rd, Dandenong South. 3175
Contact No: 0431 499 724. Open 7 Days, 10am-5pm (except public holidays)
2. Reservoir Showroom
679-681 Plenty Road, Reservoir. 3073
Contact No: 04 3149 9914. Open 7 Days, 10am-5pm (except public holidays)

3. Hoppers Crossing Showroom​
428 Old Geelong Road, Hoppers Crossing VIC, 3029
Contact No: 04 3149 9710. Open 7 Days, 10am-5pm (except public holidays)

4. Nunawading Showroom
Shop 10A, 372 Whitehorse Road, VIC, 3131
Contact No: 0431 499 724. Open 7 Days, 10am-5pm (except public holidays)
Q: How long is the warranty?
A: All our products come with 12 months warranty unless specified in the listing.
Q: Do you have any combined shipping?
A: We do have combined shipping if all the purchased items are going to the same address
Q: Where are the products made in?
A: Our products are made in China, Vietname, Malaysia.
Q: Where is the pickup location?
A: Our pickup location is:
Braeside Warehouse
6-12 Crawford St, Braeside VIC 3195
9am-5pm Monday - Friday
7am-3pm Saturday
Closed Sun & Wed + Public Holidays
Q: What if I receive an item with external damage in the box/cartoon/packaging?
A: You may refuse the delivery if the damage is too significant. It is advised to take some pictures of the damaged item and notify us immediately.If the damage is not too significant then you may accept the delivery and open the box to see if there is any damage to the products. You should always take some pictures even if you accept the delivery.After opening the box if you find that your product is damaged in transit then take some pictures of the damage and notify us immediately.
Q: What if there is a manufacturing fault in the product?
A: If you discover any manufacturing faults in the product please notify us immediately with some pictures (only if the fault is visible in the pictures).
Q: What payment methods can I use?
A: We have three different payments methods.
a. Paypal
b. Bank transfer
c. Westpac Payway
Q: Will my payment details be secure?
A: Yeah. It is strongly secure.
Q: Can I find all Furn House products on this website?
A: Yeah, you can get all the products on this website.
Q: Where does Furn House ship to?
A: We give the delivery all over Australia.
Q: What are the Shipping Policies?
A: View Our Shipping Policies
Q: What are the Return Policies?
A: View Our Return Policies
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